Terms & Conditions

General Terms of Trade

“The company” shall mean LBG Medical Ltd


Quantity discounts are available on specific items upon request.


Payment will be due 30 days from the date of invoice and shall be strictly nett. Title to the goods supplied by the company shall not pass to the purchaser until all outstanding indebtedness to the seller has been discharged. The company reserve the right to levy a surcharge - Overdue accounts are subject to a 4% interest charge on the month's total and may be placed on credit stop, which may cause a delay in the dispatch of outstanding orders. To avoid incorrect interest charges being applied to your account, please immediately notify us when payment has been made via the Bank Automated Clearing System (BACS).


The company shall select the most economical method of delivery unless otherwise instructed. Please allow 5-7 days for delivery (excluding bespoke devices).Carriage charges will usually be added to the cost of goods unless previous arrangements have been made.

Trades Description Act

Whilst every care is taken to describe these products accurately, customers should satisfy themselves that the products meet their specific requirements. The company reserves the right to alter, improve or amend specification on all items without prior notice.

Conditions of Sale

Our recommendations and suggestions of these products are based upon tests and information believed to be reliable. If any goods supplied by us prove, on examination, to be defective or faulty in material or workmanship, we undertake at our option to repair, replace the item or refund to the purchaser the price of the goods. We shall not, under any circumstances whatsoever, be liable for damages whether consequential or otherwise however caused, be occasional. However, the purchasers statutory rights remain unaffected by these conditions. The purchaser shall determine the suitability of the products for his or her intended use and under no circumstances will our liability exceed the limitations set out in the proceeding paragraphs.

Orthotic Devices

The terms and conditions for the supply of functional foot orthoses are available upon request

Courtesy Discounts

  • 1. Two pair discounts
  • (a) If two pairs of orthoses are ordered for the same patient at the same time, a 20% courtesy discount will be applied to the second pair.
  • (b) Any additional pairs of orthoses for the same patient, ordered within six months of initial shipment, will have a 10% courtesy discount.
  • 2. Functional foot orthoses are delivered to the customer free of charge. Overseas orders will be charged at cost.

Protect Warranty Scheme

Full details of the Protect offer are available here.
Protect covers the devices for 2 years from the date of despatch from the company - this inclusive of the 6month guarantee peroid.
The agreement covers devices that have been outgorwn prior to the patient's 18th birthday.
For replacement of the devices a subcharge must be paid at the time that the request for replacement is made.
One total refurbishment and one minor refurbishment of orthotic devices is permitted under the scheme. Additional refurbishments will be charged at a 25% discount to list prices.
Two prescritpion adjustments are permitted in addition to the standard adjustment/repair guarantee of the 6 month guarentee.
For full pricing details ring 0845 678 0182*. Full Terms and Conditions for the protect Agreement are available upon request.



Profiles are stored at the laboratory six months from the date that they are received. On occasion, positive casts are shattered during our high pressure thermoforming pressing process and this may result in casts that are damaged beyond repair of identification. Since this is unavoidable, we may request you provide our laboratory with new negative casts. LBG Medical cannot be held responsible for recasting costs. Orthotic device replacements due to broken shells may require new casts.

LBG Medical will not be responsible for any costs associated with furnishing new casts. In order to incorporate all of the bio-mechanical aspects of the foot, while allowing for charges in the structure of the foot, LBG Medical strongly recommends recasting in this instance.

Six Month Guarantee

Subject to the conditions laid out below the company guarantees the specification and accuracy of its orthotic devices, and guarantees that they will be free from defects in materials and workmanship for a period of six months from the date of despatch from the company.

The following conditions apply:

  • The company shall not be under any liability in respect of any defect in the orthotic devices arising from any error or inadequacy in the specification or prescription initially supplied by the practitioner.
  • The company shall not be under any liability in respect of any defect in the device arising from fair wear and tear, wilful damage, negligence, failure to follow the company’s instructions(whether verbal or in writing),misuse or alteration, or repair of the devices by the practitioner without the prior approval of the company.
  • Any suggestion, recommendation or advice made by a representative of the company to a prescribing practitioner in respect of the devices does not convey any expressed or implied acceptance of responsibility of therapeutic results or tolerance of the devices, both of which are exclusively in the domain and under the control of the prescribing practitioner.
  • All damaged or defective devices must be returned to the company before replacement can be made. No refund of cash will be made.
  • Orthotic devices may be returned to the company for one adjustment only, within the six month guarantee. This must be submitted within a maximum of 12 weeks after the date of despatch from the company – lest a charge will be incurred
  • Returned items postage is non-refundable.

A charge plus postage and handling will be made for refashioned or repaired devices, for additions and replacement of component parts and for alterations or adjustments to prescription contours which are performed during the guaranteed period at the direction of the prescribing practitioner.

Material Sale Returns

If you are not totally satisfied with your purchase for any reason please contact the Customer Care Department to arrange a returns number for an exchange or refund. It is our policy to issue credit note refunds for all products returned in their original packaging and condition within 30 days of purchase. Due to continuous product updates, after this time no returns are accepted and no credit note will be raised. Unless the product is faulty, the cost of returning items to the company is payable by the purchaser. We will not accept return of goods unless prior authority has been obtained from LBG Medical Ltd, nor will we accept goods back which have been specially ordered or manufactured to the requests of the customer.


Patients will probably wear their orthoses all day, every day and will therefore inevitably show signs of wear and tear. LBG Medical offer a total refurbishment service, which involves completely stripping devices down and re-building them back to their original prescription.

Alternatively if a patients device only requires a recover, this can be done at a reduced price.

We do not offer a refurbishment service for customised sandals.

For more information on any of the above simply email us at sales@lbgmedical.com