Shipping & Return


For 'in-stock items', we aim to dispatch your order within 48 hours.


If you are not totally satisified with your purchase for any reason please contact the Customer Care Department to arrange a returns number for an exchange or refund. If is our policy to issue credit note refunds for all products returned in their original packaging and condition within 28 days of purchase. Due to continuous product updates, after this time no returns are accepted and no credit note will be raised. Unless the product is faulty, the cost of returning items to the company is payable by the purchaser. We will not accept return of goods unless prior authority has been obtained from LBG Medical Ltd, nor will we accept goods back which have been specially ordered or manufactured to the requests of the customer.

Convenient returns with CollectPlus:

Collect Plus Logo

You can now use CollectPlus to return your casts to us by purchasing and downloading a returns label at - Enter your order number and your email address on to the label, then print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can track your parcel yourself, at

CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousands of busy people every day. There are over 7,000 CollectPlus stores, open from early in the morning until late in the evening, 7 days a week.

Please note, you must obtain and stick your returns label to your parcel before taking your parcel into a CollectPlus store. CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.

You can return parcels with cabin baggage dimensions 60 x 50 x50cm and up to 10kg using CollectPlus

You can find your nearest CollectPlus store by clicking here and use the ‘Find a store’ search at the top of the page. Alternatively, you can text COLLECT and your postcode to 84555 (e.g. COLLECT WD17 1HP). Texts from 84555 are free to receive. Texts to 84555 are charged at your standard network rate.

Full terms and conditions can be viewed here