Payment will be due 30 days from the date of invoice and shall be strictly net. Title to the goods supplied by LBG Medical Ltd shall not pass to the purchaser until all outstanding indebtedness to the seller has been discharged. Overdue accounts are subject to a 4% interest charge on the month's total and may be placed on credit stop, which may cause a delay in the dispatch of outstanding orders. To avoid incorrect interest charges being applied to your account, please immediately notify us when payment has been made via the Bank Automated Clearing System (BACS).


Please allow 5-7 days for delivery (excluding bespoke devices). Carriage charges will usually be added to the cost of goods unless previous arrangement have been made.


Profiles are stored at the laboratory for six months from the date that they are received. On occasion, positive casts are shattered during our high pressure thermoforming pressing process and this may result in casts that are damaged beyond repair of identification. Since this is unavoidable, we may request you provide our laboratory with new negative casts. LBG Medical Ltd cannot be held responsible for recasting costs. Orthotic device replacements due to broken shells may require new casts.LBG Medical Ltd will not be responsible for any costs associated with furnishing new casts. In order to incorporate all of the biomechanical aspects of the foot, while allowing for changes in the structure of the foot, LBG Medical Ltd strongly recommends recasting in this instance.


If you are not totally satisfied with your purchase for any reason please contact the Customer Care Department to arrange a returns number for an exchange or refund. It is our policy to issue credit note refunds for all products returned in their original packaging and condition within 28 days of purchase. Due to continuous product updates, after this time no returns are accepted and no credit note will be raised. Unless the product is faulty, the cost of returning items to the company is payable by the purchaser.

We will not accept return of goods unless prior authority has been obtained from LBG Medical Ltd, nor will we accept goods back which have been specially ordered or manufactured to the requests of the customer.


Quantity discounts are available on specific items upon request.


Whilst every care is taken to describe these products accurately, customers should satisfy themselves that the products meet their specific requirements. The company reserves the right to alter, improve or amend specification on all items without prior notice.


Our recommendations and suggestions of these products are based upon tests and information believed to be reliable. If any goods supplied by us prove, on examination, to be defective or faulty in material or workmanship, we undertake at our option to repair, replace the item or refund to the purchaser the price of the goods. We shall not, under any circumstances whatsoever, be liable for damages whether consequential or otherwise however caused, be occasional. However, the purchasers statutory rights remain unaffected by these conditions. The purchaser shall determine the suitability of the products for his or her intended use and under no circumstances will our liability exceed the limitations set out in these paragraphs. 


1) By submitting this application, I/we understand that LBG Medical Ltd shall not be obliged to accept this application nor give any reason for refusing the same, nor enter into any correspondence in regard thereto. I/we confirm that the information given in this application for credit facility is in all respects true and accurate.

2) Where I/we provide you with personal data, I/we understand that the data will be held securely, in confidence and processed for the purpose of carrying out our business activities. In considering this application, I/we accept that you may consult with and disclose the data to credit reference agencies, banks, credit insurers and other responsible organisations outside your business that you have nominated and that such third parties may process the data.

3) I/we understand that under the Data Protection Act 1998 I/we have the right to know what data you hold on us if I apply to you in writing.